Terms of Service

Acceptance of Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Member," "you," or "your") and Pro Method Tennis, LLC ("Pro Method Tennis," "we," "us," or "our"), governing your access to and use of the Pro Method Tennis website located at promethodtennis.com and all related services, features, content, and applications (collectively, the "Platform").

By creating an account, subscribing to a membership plan, uploading content, or otherwise accessing the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference.

These Terms apply to all users of the Platform, including Members, guests, and any individual who accesses any part of the site.

Eligibility

To access the Pro Method Tennis Platform and subscribe to a membership plan, you must meet the following requirements:

• You must be at least 18 years of age. If you are between 13 and 17 years of age, you may only use the Platform with the express consent and supervision of a parent or legal guardian who agrees to these Terms on your behalf.
• You must have the legal capacity to enter into a binding contract under the laws of your jurisdiction.
• You must not be barred from receiving services under the laws of the United States or any other applicable jurisdiction.
• You must provide accurate, complete, and current information during registration and maintain the accuracy of such information throughout your membership.

We reserve the right to refuse service, terminate accounts, or cancel subscriptions at our sole discretion if eligibility requirements are not met.

Description of Services

Pro Method Tennis is a premium virtual tennis coaching platform led by the professional coaching team of ATP Pro Aidan Mayo. Our services include, but are not limited to:

• Personalized video analysis of your match and practice footage, delivered by ATP Professional Coach Keenan Mayo
• Fitness and footwork analysis provided by ATP Professional Trainer Mitchell Iwahiro
• Customized weekly and daily on-court practice plans tailored to your skill level and goals
• Personalized fitness routines and physical conditioning programs
• Regular progress check-ins and strategic feedback loops
• Access to a secure member dashboard for content upload and feedback review
• Live coaching calls (Advanced tier only, as specified in your subscription plan)
• Tournament schedule advising (Advanced tier only)

The specific services available to you depend on your active subscription tier. We reserve the right to modify, update, or discontinue any feature or service at any time with reasonable notice to active Members.

Subscription Plans & Membership Tiers

Pro Method Tennis offers three subscription membership tiers. By subscribing, you agree to the terms, limitations, and pricing associated with your chosen plan:

Video upload limits reset at the beginning of each monthly billing cycle. Unused uploads do not roll over to the following month. Plan features are subject to change; Members will be notified of any material changes in advance.

You may upgrade or downgrade your subscription tier at any time through your account dashboard. Plan changes take effect at the start of your next billing cycle unless otherwise stated.

Billing, Payments & Cancellation

All subscription fees are billed on a recurring monthly basis. By subscribing, you authorize Pro Method Tennis to charge your selected payment method on the applicable billing date each month until you cancel.

• Payment Processing: Payments are processed securely through our third-party payment provider. Pro Method Tennis does not store your full payment card details on our servers.
• Failed Payments: If a payment fails, we may retry the charge. Failure to resolve an outstanding payment may result in suspension or termination of your account.
• Cancellation: You may cancel your subscription at any time through your account settings or by contacting us. Cancellation takes effect at the end of your current billing period. You will retain access to the Platform through the end of the paid period.
• Refund Policy: All subscription fees are non-refundable. We do not offer prorated refunds for partial months or for any unused portion of a subscription period. If you believe a billing error has occurred, please contact us within 30 days of the charge.
• Price Changes: We may adjust subscription pricing with at least 30 days' advance notice. Continued use of the Platform after the effective date of a price change constitutes your acceptance of the new pricing.

Member-Uploaded Content

Pro Method Tennis allows Members to upload videos and other content ("Member Content") through the secure member dashboard in accordance with the limits of their subscription plan. By uploading Member Content, you represent and warrant that:

• You own all rights to the content you upload, or you have obtained all necessary permissions and licenses to share it with us.
• Your content does not infringe upon the intellectual property rights, privacy rights, or any other rights of any third party.
• The content does not contain any material that is unlawful, defamatory, obscene, harassing, threatening, or otherwise objectionable.
• Any individuals appearing in your videos (other than yourself) have consented to being filmed and to the upload of the footage to our platform.
• The content is tennis-related and intended for the purpose of receiving coaching analysis and feedback.

By uploading Member Content, you grant Pro Method Tennis a limited, non-exclusive, royalty-free license to access, store, and use your content solely for the purpose of providing coaching services to you. We will not share, sell, or publicly display your Member Content without your explicit consent.

We reserve the right to remove any Member Content that violates these Terms, with or without notice.

Coaching Feedback & Response Times

Our coaching staff will review uploaded Member Content and provide personalized feedback, which may include text analysis, annotated video responses, drill recommendations, and fitness guidance ("Coaching Feedback").

• We aim to deliver Coaching Feedback within a reasonable timeframe; however, specific turnaround times are not guaranteed and may vary based on upload volume, plan tier, and content complexity.
• Advanced tier Members with a scheduled monthly progress call will be contacted by our coaching team to arrange call scheduling.
• Coaching Feedback is provided for informational and training improvement purposes only. It does not constitute professional medical advice. Consult a licensed medical professional before engaging in any new physical exercise or training regimen.
• The quality and accuracy of Coaching Feedback is dependent on the quality and clarity of videos you upload. We recommend submitting well-lit, steady, and clearly filmed footage for the best analysis.

Acceptable Use & Member Conduct

As a Member of Pro Method Tennis, you agree to use the Platform only for its intended purpose — improving your tennis game through professional virtual coaching. You agree not to:

• Share your account credentials or allow any other person to access the Platform using your account
• Attempt to access, probe, or circumvent any security features of the Platform
• Upload, transmit, or distribute any viruses, malware, or harmful code
• Scrape, copy, or harvest any content, data, or materials from the Platform without our written consent
• Use the Platform for any commercial purpose other than your own personal coaching and training
• Engage in any conduct that disrupts or interferes with the experience of other Members or the operation of the Platform
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity
• Post, upload, or transmit content that is abusive, harassing, threatening, hateful, or discriminatory

Violation of these conduct standards may result in immediate suspension or termination of your membership without refund.

Intellectual Property

All content on the Pro Method Tennis Platform — including but not limited to training programs, practice plans, fitness routines, drill descriptions, coaching methodologies, video content produced by our staff, logos, trademarks, graphics, and written materials — is the exclusive intellectual property of Pro Method Tennis, LLC, or is used with permission ("Pro Method Content").

Pro Method Content is protected by applicable copyright, trademark, and other intellectual property laws. You are granted a limited, non-transferable, non-sublicensable, revocable license to access and use Pro Method Content solely for your personal, non-commercial use in connection with your active membership.

You may not copy, reproduce, republish, upload, post, transmit, distribute, or create derivative works from any Pro Method Content without our express prior written consent. Any unauthorized use of our intellectual property may result in termination of your membership and may expose you to legal liability.

Disclaimer of Warranties

The Pro Method Tennis Platform and all services are provided on an "as is" and "as available" basis without any warranties of any kind, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that:

• The Platform will be available, uninterrupted, or error-free at all times
• Any coaching feedback will result in specific improvements in your tennis performance
• The Platform will be free from bugs, viruses, or other harmful components
• Any errors or defects will be corrected

Limitation of Liability

To the maximum extent permitted by applicable law, Pro Method Tennis, LLC, its officers, directors, employees, coaches, trainers, contractors, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation:

• Loss of data, revenue, profits, or business opportunities
• Physical injury or property damage arising from your participation in any training program or activity recommended through the Platform
• Any unauthorized access to or use of our servers or any personal information stored therein
• Any bugs, viruses, or other harmful code transmitted to or through the Platform by any third party
• Any interruption or cessation of service

In no event shall our total aggregate liability to you for all claims arising from or relating to these Terms or your use of the Platform exceed the total amount you paid to Pro Method Tennis during the twelve (12) months preceding the event giving rise to the claim.

Indemnification

You agree to defend, indemnify, and hold harmless Pro Method Tennis, LLC, and its officers, directors, employees, coaches, trainers, contractors, and affiliates from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• Your use of the Platform or services
• Any Member Content you upload, transmit, or otherwise provide to the Platform
• Your violation of these Terms or any applicable laws or regulations
• Your violation of the rights of any third party, including intellectual property rights or privacy rights
• Any physical injury, illness, or property damage sustained as a result of following or attempting to follow any training program, exercise, or drill provided through the Platform

Privacy & Data Security

Your privacy is important to us. Our collection, use, and handling of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the practices described in our Privacy Policy.

We implement commercially reasonable security measures to protect your account information and Member Content. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.

You are responsible for maintaining the confidentiality of your account credentials. You agree to notify us immediately at support@promethodtennis.com if you believe your account has been compromised.

Account Suspension & Termination

We reserve the right to suspend or terminate your account and access to the Platform at our sole discretion, without prior notice or liability, for any reason, including if we reasonably believe that you have violated these Terms.

Upon termination of your account:

• Your right to access and use the Platform will immediately cease
• Any outstanding subscription fees for the current billing period will remain due and payable
• We may retain your Member Content and account data as required by law or for legitimate business purposes
• Provisions of these Terms that by their nature should survive termination shall survive, including ownership provisions, warranty disclaimers, indemnification, and limitations of liability

You may terminate your account at any time by cancelling your subscription and contacting us to request account deletion. Upon deletion, your Member Content will be removed from our active systems, subject to any retention obligations.

Modifications to These Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by sending an email to your registered address, posting a notice on the Platform, or by other reasonable means at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any modifications constitutes your acceptance of the revised Terms. If you do not agree to the modified Terms, you must cancel your subscription and discontinue use of the Platform prior to the effective date.

We encourage you to review these Terms periodically to stay informed of any updates. The "Effective Date" at the top of this page indicates when these Terms were last revised.

Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which Pro Method Tennis, LLC is registered, without regard to its conflict of law principles.

Any dispute, claim, or controversy arising out of or relating to these Terms or your use of the Platform shall first be addressed through good-faith negotiation. If the parties are unable to resolve the dispute through negotiation within 30 days, either party may pursue formal legal remedies.

You agree that any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the courts of competent jurisdiction in the applicable state, and you consent to personal jurisdiction in such courts.

Notwithstanding the foregoing, Pro Method Tennis reserves the right to seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or confidential information.

Contact Us

If you have any questions, concerns, or requests regarding these Terms of Service, your membership, billing, or the Pro Method Tennis Platform, please don't hesitate to reach out to us.

You can also visit promethodtennis.com or log in to your member dashboard for account management options.